How many times a day do you interact with AI in your everyday things?
Four leading figures in the future of AI discuss the responsibilities and opportunities for designers using data as material to create social impact through a more inclusive design of products and services.
When considering the future of design leveraging artificial intelligence, the mantra can no longer be “move fast and break things”.
If machine brains one day come to surpass human brains in general intelligence, then this new superintelligence could become very powerful. As the fate of the gorillas now depends more on us humans than on the gorillas themselves, so the fate of our species then would come to depend on the actions of the machine superintelligence. But we have one advantage: we get to make the first move. Will it be possible to construct a seed AI or otherwise to engineer initial conditions so as to make an intelligence explosion survivable? How could one achieve a controlled detonation?
In The Glass Cage: How Our Computers Are Changing Us, his widely praised follow-up to the Pulitzer Prize-nominated The Shallows, bestselling author Nicholas Carr explores how our ever growing dependency on computers, apps, and robotics is reshaping our jobs, talents, and lives.
We live in the age of the algorithm. Increasingly, the decisions that affect our lives—where we go to school, whether we get a car loan, how much we pay for health insurance—are being made not by humans, but by mathematical models. In theory, this should lead to greater fairness: Everyone is judged according to the same rules, and bias is eliminated.
Jennifer Bove believes in the power of human-centered design to transform businesses and improve people’s lives, one service at a time. She thinks technology is most powerful when it invisibly enables seamless, real-world interactions, both on and offline. Jenn leads design for Business-to-Business Payments in Capital One’s Commercial Bank, where she focuses on providing tools and services that help companies manage their day-to-day to finances so they can focus on managing their business.
Dr. Jamika D. Burge leads AI Design Insights at Capital One. Her team uncovers learning & research insights across multiple platform experiences, including conversational AI, which supports Eno, Capital One’s customer-facing intelligent assistant. She’s an authority on intersectionality of Black women in computing and co-founder of blackcomputeHER.org. Jamika holds a PhD in CS from VA Tech, and her work has been featured in the NYTimes and ComputerWorld.
Ruth is a Responsible AI + design strategist that focuses on product innovation. Her career path at Microsoft took her from an innovation lab, to a strategy team, to designing future experiences in Office, and to developing and evangelizing Responsible AI practices across Microsoft. She currently drives Responsible AI practices in the Security and Compliance organization. She is a co-creator of the Guidelines for Human-AI interaction, and teaches design at the university of Washington.
Dr. Molly Wright Steenson is a designer, author, speaker, and professor who studies the intersection of AI, architecture, and design. She is the author of Architectural Intelligence: How Designers and Architects Created the Digital Landscape (MIT Press, 2017). At Carnegie Mellon University, she is Senior Associate Dean for Research in the College of Fine Arts, the K&L Gates Associate Professor of Ethics & Computational Technologies and Associate Professor in the School of Design. For more from Dr. Steenson, visit Girlwonder.com.